Platinum Membership Terms

Platinum is a fixed annual membership with a named British-trained, DHA-licensed GP, a connected care team and one shared medical record. It brings your GP appointments, clinically justified blood testing, results reviews, medication reviews, referral coordination and home visits under one annual plan.

It is a primary-care membership. It is not insurance, and it does not pay for specialist, hospital, imaging or medication costs.

Unlimited means there is no fixed numerical limit on how many times you may use the service in your membership year. It does not mean unconditional. Every unlimited service is clinically led and subject to appointment availability, and home services are subject to our published Dubai service area.

• Unlimited GP consultations

  There is no fixed numerical limit. Use is clinically led: your named GP decides what is medically indicated, and appointments are subject to availability.

  Authorised by Your named GP

  Not included Emergency care; Specialist consultations; Occupational or visa medicals.

• Unlimited video consultations

  There is no fixed numerical limit. Use is clinically led: your named GP decides what is medically indicated, and appointments are subject to availability.

  Authorised by Your named GP

  Not included Consultations requiring physical examination; Prescriptions that UAE regulation requires in person.

• Unlimited home doctor visits

  There is no fixed numerical limit. Use is clinically led: your named GP decides what is medically indicated, and appointments are subject to availability.

  Authorised by Care team triage, confirmed by your named GP

  Not included Emergencies; Addresses outside the Dubai service area; Non-clinical requests.

• Unlimited nurse visits

  There is no fixed numerical limit. Use is clinically led: your named GP decides what is medically indicated, and appointments are subject to availability.

  Authorised by Your named GP

  Not included Cosmetic requests; Care requiring hospital-level supervision; Long-duration private nursing shifts.

• Unlimited home blood collection

  There is no fixed numerical limit. Use is clinically led: your named GP decides what is medically indicated, and appointments are subject to availability.

  Authorised by Your named GP

  Not included Addresses outside the service area.

• Unlimited clinically justified blood tests

  There is no fixed numerical limit. A test is included when your named GP records that it is clinically indicated. Tests outside that definition are quoted before they are taken.

  Authorised by Your named GP

  Not included Genetic and genomic testing; Specialist send-away and reference-laboratory assays; Tests requested for insurance, visa, employment or legal purposes; Tests a member requests that the GP does not consider clinically indicated.

• Unlimited results reviews

  There is no fixed numerical limit. Use is clinically led: your named GP decides what is medically indicated, and appointments are subject to availability.

  Authorised by Your named GP

  Not included Interpretation of tests taken by third parties without a GP consultation.

• Unlimited medication reviews

  There is no fixed numerical limit. Use is clinically led: your named GP decides what is medically indicated, and appointments are subject to availability.

  Authorised by Your named GP, supported by the pharmacist

  Not included The cost of the medication itself; Controlled-medication requests outside UAE prescribing rules.

• Unlimited referral coordination

  There is no fixed numerical limit. Use is clinically led: your named GP decides what is medically indicated, and appointments are subject to availability.

  Authorised by Your named GP

  Not included The specialist's own fees; Hospital, imaging and procedure costs; Insurance pre-approval outcomes.

A test or visit is clinically justified when your named GP records a medical reason for it — investigating a symptom, monitoring a known condition, checking the effect of a treatment, or following a recognised screening interval.

Your named GP makes that decision. This keeps testing medical rather than commercial. If you ask for a test your GP does not consider clinically indicated, we will explain why and, if you still want it, quote the price before it is taken.

• Emergency and ambulance care
• Specialist consultations and specialist fees
• Hospital admission, surgery and day-case procedures
• Imaging of any kind (X-ray, ultrasound, CT, MRI)
• Medication, vaccines and pharmacy dispensing charges
• Genetic and genomic testing
• Tests or reports for insurance, visa, employment or legal purposes
• Dental, optical and cosmetic treatment
• Care outside the published Dubai service area

Clinic: Clinic: 7 days a week, 09:00–18:00.

Members have direct WhatsApp access to the care team during published service hours. The care team routes clinical questions to your named GP. We do not promise that an individual doctor is personally contactable at all hours.

Home visits operate outside clinic hours and overnight requests are triage-led. We do not publish a guaranteed arrival time. Emergencies are excluded — call 998.

Home doctor, nurse and blood-collection visits are included inside our published Dubai service area, and cover apartments, villas, hotels and offices. Visits to addresses outside that area are arranged case by case and may be chargeable.

Membership is not an emergency service. For chest pain, stroke symptoms, severe breathlessness or major trauma, call 998 or attend the nearest emergency department. Membership does not replace emergency services and must not be relied on in an emergency.

Where your care involves an outside provider — a specialist, a hospital, an imaging centre or a reference laboratory — that provider's fees are payable by you or your insurer. Excluded assays are charged at laboratory cost and quoted before the sample is taken.

Members receive booking priority, but appointments remain subject to availability. We will always offer the earliest suitable slot, and urgent clinical needs are triaged ahead of routine reviews.

Membership runs for 12 months from the start date. 14-day cooling-off period from the membership start date, less the cost of any services already used.

Renewal is offered in writing before the membership year ends; renewal is not automatic without member confirmation.

Each member holds their own membership so that each person has their own medical record and care plan. Families joining together are eligible for the published family rate — ask us to confirm the current rate for your household size before you pay.

You can speak to the care team while travelling. Video consultations outside the UAE are offered for advice and continuity, but prescribing and testing must follow the rules of the country you are in, and we cannot arrange home visits abroad.

Your medical record is held securely and processed in line with UAE health-data law and DHA requirements, including Nabidh reporting obligations. We share information with other providers only where clinically necessary or where you ask us to.

We ask members to give accurate information, attend booked appointments or cancel in good time, follow agreed care plans, and treat our team respectfully. Membership is for personal clinical use and may not be shared with non-members.

Repeated missed appointments, use of the service for non-clinical requests, or abusive behaviour may lead us to review or end a membership. Where a membership is ended for misuse, unused months are refunded on a pro-rata basis less services already provided.

All clinical decisions — including whether a test, visit or referral is indicated — rest with your named GP and are made on clinical grounds alone. Where a referral is needed, we coordinate it end to end: we refer, chase the report, and review the outcome with you. The specialist's fees are not included.

Membership is capped at 1,200 active members to protect continuity and access. Applications are currently open, subject to membership capacity.

If something goes wrong, tell us. Email welcome@aafiyahcare.clinic or WhatsApp +971 52 320 1543. We acknowledge complaints within two working days and respond in full within fifteen working days. If you remain unhappy, you may escalate to the Dubai Health Authority.